Privacy Policy

Pentaflora Threads Privacy Policy

Last Updated: June 4, 2025

This Privacy Notice explains our collection, use, and disclosure of personal information. This Privacy Notice applies to Pentaflora Threads and our website at https://pentaflorathreads.com/.

This Privacy Notice applies when you: access or use our website that links to this Privacy Notice; become a Pentaflora Threads member; or contact or otherwise interact with us. This Privacy Notice does not apply to content or sites operated by other companies that are linked to or from us, or to any products, mobile applications, or services provided by third parties.

Personal Information We Collect

The personal information we collect depends on how you interact with us and the choices you make.

Information you provide directly.

We collect personal information you provide to us. For example:

  • Contact information. We collect name, username, email address, postal address, and phone number.
  • Payment information. If you make a purchase or other financial transaction, we collect payment card numbers, financial account information, billing address, and other payment details.
  • Feedback or response information. If you provide feedback through the website, or if you respond to a survey or other communication from us, we collect your response information, including the content of your feedback or response message.
  • Content and files. If you send us email messages or other communications such as requests for customer support, fill out a form, or participate in a promotion, we will collect and retain those communications.

Information we collect automatically.

When you access or use our website, we collect some information automatically. For example:

  • Transaction and purchase information. When you make a purchase or return, or another financial transaction, we collect information about the transaction. This may include, among other things, product details, purchase price, date, tender type, shipping/delivery details, and payment type and payment authorization. It may also include account notes about the transaction, including information that helps us prevent fraud, misuse of the website, or illegal activity.
  • Identifiers and device information. When you visit our website, our web servers automatically log your Internet Protocol (IP) address and information about your device, including unique device identifiers (such as MAC address); device type; your device’s operating system and version; browser type and language; other software settings and configurations; and mobile network information. As further described in the Cookies, Mobile IDs, and Similar Technologies section below, our website services store and retrieve digital tracking information through cookies, mobile IDs, and other means.
  • Geolocation information. We may collect or infer information about your approximate or precise location when you access or use the website or turn on Bluetooth, Wi-Fi, or other geolocation functionality on your device.
  • Usage and session information. We automatically log your activity on our website, including the URL of the website from which you came to our site, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions. We also collect information about what products you browse, search for, or otherwise express an interest in, and we track your activity on our website where our advertising is served.

Information we create or generate.

We generate new information relating to you by analyzing data we collect, including using automated means and third-party sources, to create inferences about your likely preferences or other characteristics (“inferences”). For example, we may use information about your previous purchases to infer the types of products and services that may interest you in the future. We use such information to measure and improve our marketing efforts, including providing targeted advertising and other promotional materials to you.

Cookies, Mobile IDs, and Similar Technologies

Our website uses digital trackers. Digital trackers include cookies, pixels, and web beacons placed on your browser when you use the website, advertising identifiers accessed on your mobile device, and collection of your IP addresses and device identifiers when you use the website. We use these trackers to collect personal information about you and your online activities over time.

Why we use digital trackers.

Digital trackers have different functions, including:

  • Strictly Necessary trackers are needed for our websites or applications to function. They enable core functions like carrying out network transmissions and enabling you to log in to our systems. They also enable us to maintain your privacy choices by preventing advertising-related or other optional digital trackers from being placed on your browser or device (if requested).
  • Functional trackers allow us to provide personalization and convenience features, such as remembering your login information or preferred warehouse location.
  • Performance trackers allow us to count visits and traffic sources so we can measure and improve the performance of our services. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Targeted advertising trackers may be set through our services by us or by third-party service providers and advertisers. We use these trackers to collect information about how you use our website, as well as how you interact with advertisements and content on other websites. This information is used to provide you with advertisements tailored to your interests. If you do not allow these trackers on our website, you may still receive advertisements, but you may receive less relevant advertising or content.

How to Manage Digital Trackers.

You can opt out of digital trackers placed through our website for targeted advertising by visiting our Cookie Settings page. Your choice to opt out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Because our website relies on strictly necessary, functional, and performance trackers, you cannot opt out of those trackers through Cookie Settings on our website. In most cases, you can disable such trackers through your browser or device settings. If you choose to disable these trackers, it will affect how our website functions and may prevent you from using certain features.

You also may opt out of placement of digital trackers used for targeted advertising by enabling Global Privacy Control on a supported website browser. Because we may not be able to associate a signal sent from your browser with your membership information, we recommend that you also submit an opt-out request through our Contact Form if you wish to opt out of the processing of other (offline) personal information for targeted advertising.

You also may be able to opt out of use of your information for advertising by interacting directly with our advertising, marketing, or advertising providers or by utilizing association opt-out mechanisms, such as:

Our Use of Personal Information

We use the personal information we collect for purposes described in this Privacy Notice or otherwise disclosed to you. For example, we use personal information for the following purposes:

  • Identification. To identify you and confirm your membership status when you visit our website.
  • Product and service delivery. To provide our products and services, including: securing, troubleshooting, improving, and personalizing products, and processing, fulfilling, shipping, and delivering your orders.
  • Product improvement, development and research. To improve our products, develop new products or features, and conduct research.
  • Personalization. To understand you and your preferences, to enhance your experience and enjoyment using our products and personalize your online experience and the advertisements you see when you use the website.
  • Customer support. To send you information and notices about your account such as updates, order confirmations, delivery and pick-up notices, security alerts, and support and administrative messages.
  • Marketing and advertising. To create marketing materials; to communicate with you about our products and services, offers, promotions, upcoming events, and other information about our products and services; and to display advertising to you.
  • Legal, security and safety reasons. For legal, security, and safety reasons, such as to protect our rights and the rights of our customers and members, protect the security of our systems, enforce our policies, communicate safety notices, or address legal and regulatory compliance obligations.
  • For any other purpose described to you at the time information is collected.

We combine information we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.

Our Disclosure of Personal Information

We disclose personal information we collect to complete your transactions or fulfill orders or inquiries you have requested or authorized. For example, when you provide payment information to make a purchase, we will disclose that information with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.

Deidentified Information

We may aggregate or deidentify personal information. Where we maintain deidentified information, we commit to maintaining and using such information in deidentified form, and will not attempt to reidentify such information except as necessary to evaluate the effectiveness of our deidentification policies and procedures.

State-Specific Privacy Rights

You may have additional privacy rights under the law of the state in which you live. This section describes those rights for residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nevada, New Hampshire, New Jersey, Nebraska, Oregon, Texas, Utah, Virginia, and Washington. If you are a resident of California, your privacy rights are described in the California Privacy Rights section below.

Colorado, Connecticut, Delaware, Iowa, Montana, New Hampshire, New Jersey, Nebraska, Oregon, Texas, Utah, and Virginia

You have the right to access, delete, and correct certain personal information we collect about you. When you request access to personal information, you have the right to receive that information in a portable and readily usable format. You also have the right to restrict (opt out of) the use of your personal information for targeted advertising or marketing profiles, restrict the sale or sharing of your personal information, and control our use of personal information considered sensitive. You also have a right not to receive discriminatory treatment for the exercise of your privacy rights.

Some states require us to provide you with specific information regarding the categories of personal information we collect and process, the sources of that information, our purposes for processing personal information, and the third parties to whom we disclose personal information.

Making a Data Rights Request

You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by submitting a Data Rights Request on our Contact Form.
You or your authorized agent may submit a request to opt out of targeted advertising, development of marketing inferences or profiles, and the sale or sharing of personal information by visiting our Contact Page.

Authorized Agents

You have the right to have an authorized agent make a request on your behalf. Before accepting a request from an authorized agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us or confirm that you provided the authorized agent permission to submit the request. You must use a Third Party Authorization form to authorize third parties to make such requests on your behalf.

Verifying Your Data Rights Request

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information that relates to you. We will only use personal information provided in connection with the verification process to verify your identity or the authority of your authorized agent.

Sensitive Personal Information

We will request your consent for processing sensitive personal information for purposes other than providing you with a product or service you request, or as required by law. You may revoke your consent at any time. For example, you may revoke your consent to the use of device precise location information through our app by turning off the precise location feature in the app settings on your device.

Nevada

Residents of Nevada have the right to opt out of the sale of certain types of their information to other companies who will sell or license their information to others. At this time, we do not engage in such sales.

California Privacy Rights

Notice at Collection for California Residents

You have the right under the California Consumer Privacy Act (“CCPA”) to receive notice of the categories of personal information we collect, the purposes for which those categories of personal information will be used, and how we determine the length of time for which the personal information is maintained. You are also entitled to receive notice regarding your rights under the CCPA.

Collection, Use, and Retention of Personal Information

As a California resident, you have the right to receive notice of the categories of personal information we collect, the sources from which we receive personal information, and the purposes for which we use personal information.

California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:

  • The business purposes for which the information is used, and the length of time for which the information is required to achieve those purposes;
  • Whether we are required to retain the information, or the information is otherwise necessary, in order to: comply with legal obligations or contractual commitments: defend against potential legal claims: detect or prevent potential illegal activity or actions in violation of our policies and procedures; secure our systems and online environment; or protect health and safety;
  • The privacy impact on individuals of ongoing retention; and
  • The manner in which information is maintained and flows through our systems, and how best to manage the lifecycle of information in light of the volume and complexity of the systems in our infrastructure.

Individual pieces of personal information such as those listed above may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.

Security of Personal Information

We take what we believe to be reasonable and appropriate steps to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, and therefore we are unable to guarantee the security of your personal information.

Changes to this Privacy Notice

We will update this Privacy Notice when necessary to reflect changes in our services, how we use personal information, or the applicable law. When we post changes to this Privacy Notice, we will revise the “Last Updated” date at the top of the Privacy Notice. If we make material changes to the Privacy Notice, we will provide notice or obtain consent regarding such changes as may be required by law.

How to Contact Us

If you have a privacy concern, complaint, or a question, please contact us at pentaflorathreads@gmail.com.